Privacy Policy

The following Privacy Policy applies to all users of this Website.

If you have questions or concerns regarding this Privacy Policy, please send a message via the contact page and we will get back to you as soon as we can.

What we collect and store

You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you. For example, we may need to collect and store:

• contact information in order to provide you with updates from our Website, and
• billing information in order to provide you with products you want to purchase from this Website.

When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020.

Use of personal information

The personal information you provide to us is collected and may be used for communicating with you, statistical analysis, the marketing by us of products and services to you, credit checks (if necessary), and research and development.

We may also collect technical information whenever you log on to, or visit the public version of, our Website. This may include information about the way users arrive at, browse through and interact with our Website. We may collect this type of technical information through the use of cookies and other means. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive to enable our systems to recognise your browser.  If you want to disable cookies, you may do so by changing the settings on your browser. However, if you do so, you may not be able to use all of the functions on the Website. We use the technical information we collect to have a better understanding of the way people use our Website, to improve the way it works, and to personalise it to be more relevant and useful to your particular needs.

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your account and order,
• Respond to your requests, including refunds and complaints, and
• Comply with any legal obligations we have, such as calculating taxes.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Third parties

Generally, we do not disclose personal information to third parties for them to use for their own purposes. However, some of the circumstances in which we may do this are:

• to service providers and other persons working with us to make the Website available or improve or develop its functionality (e.g. we may use a third party supplier to host the Website),
• in relation to the proposed purchase or acquisition of our business or assets, or
• where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.

Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside New Zealand.  This may involve the transfer of your personal information to countries which have less legal protection for personal information than New Zealand.

Rights to access personal information

You have the right to request access to and correction of any of the personal information we hold about you. If you would like to exercise these rights, please send a message via the contact page and we will get back to you as soon as we can.